The University of Saskatchewan values diversity, and Aboriginal engagement is a strategic priority.
Clerical Assistant (Requisitions and Returns)Apply
Department: Consumer Services
Competition No.: 17211-C
Salary Information: $2,992.38 to $3,591.47 per month (Operational Services, Phase 3). The starting salary will commensurate with education and experience.
Primary Purpose: Requisitions and Returns is responsible for maintaining positive communication with faculty & publishers to collect the correct information for textbook and course materials orders and for processing the returns and extensions required by both text and reference.
Nature of Work: Reporting to the Assistant Manager - Text and Reference, the Clerical Assistant - Requisitions and Returns is required to maintain positive communication with faculty and publishers to collect the correct information for textbook and course material orders, and have a full understanding of the unit's policies and procedures, as well as textbook publisher policies and procedures. Work is mainly data collection and input but does require some decision making regarding course materials, returns and extensions. Work is mainly independent in nature. Problem solving initiative must be used to resolve customer service issues, often involving third parties. The position requires clear and professional communication, both verbal and written, with faculty and department contacts.
Typical Duties: The Clerical Assistant – Requisitions and Returns is responsible for collecting textbook adoptions from faculty. This includes researching and troubleshooting faculty requests, communicating with publishers on a regular basis, and ensuring inventory files are completed appropriately.
As part of a team responsible for administration of the textbook ordering process, other duties include, but are not limited to, the following:
- Maintaining positive relationships with faculty and publisher representatives
- Follow-up with faculty regarding late adoptions
- Follow-up with publishers regarding outstanding orders
- Problem resolution and customer service support
- Copyright clearance support when required
- Communication with faculty regarding arrival of course materials
- Processes extensions and returns for Course Materials and General Reference
Education: Completion of Grade 12 plus relevant post-secondary training.
Experience: Experience working in an academic or bookstore environment is an asset.
Skills: Intermediate computer skills and intermediate knowledge of Microsoft Office are required, as well as exceptional communication skills, both written and verbal.
This position is in scope of CUPE 1975.
Please apply no later than April 25, 2017 at 4:30pm.
Inquiries regarding this position can be directed to Diane Michell at 306-966-4470.
Be sure to apply online as emailed applications will not be accepted.
The University of Saskatchewan is strongly committed to a diverse and inclusive workplace that empowers all employees to reach their full potential. All members of the university community share a responsibility for developing and maintaining an environment in which differences are valued and inclusiveness is practiced. The university welcomes applications from those who will contribute to the diversity of our community. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.