Residence Manager


Department: Consumer Service (Residence)

FTE:   1.0

Status:  Term, one year with the possibility of extension or becoming permanent.

Competition No.:  13210-M

Salary Information:  The salary range is $59,517 to $92,996 per annum (Managerial, Phase 2).  The starting salary will be commensurate with education and experience.

Primary Purpose: To develop and maintain a comprehensive Residence Student Life program within the University’s Voyageur Place, College Quarter, Graduate House and McEown Park Residence complexes. This involves developing and delivering relevant training/direction/support/coaching to Student Life Staff, including Residence Life Coordinators (RLC) and Faculty-in-Residence (FIR). The incumbent supports student leader groups including the Resident Assistant (RA) Teams and the Residence community through working closelywith SESD, USSU, GSA, the FIR, and college and administrative units to provide an exceptional residence life experience.

Nature of Work: The Residence Manager, Student Life, directly reports to the Acting Director, Consumer Services and works closely and collaboratively with the Residence Manager, Operations. The incumbent selects, trains, supervises, and evaluates all assigned staff;works collaboratively with RLCs to develop and conduct staff development programs for student staff, including the academic year preparatory training; participates in the development of a vision and objectives for the student life program within residence;  researches best practices, trends and strategies related to the development of an exceptional residential experience.; develops a residence student life program that responds effectively to a diverse student population inclusive of students in the first year, undergraduate, and graduate phases of education as well as students living within University residence complexes; ensures that programs are provided that foster personal wellness and community development; fosters interdepartmental networks/collaboration with SESD, USSU, GSA, FIR, college and administrative units; works collaboratively with the RLC’s to develop training classes and workshops for all student staff and student leaders prior to the beginning of the academic year; enforces and supports all university and departmental policies and regulations within University residence complexes; oversees student discipline processes; provides appropriate counselling and referral for individual students or staff as needed; serves on assigned departmental committees and represents the Residence Department on campus wide committees; oversees the programming and FIR budgets; represents the department at professional conferences; and performs other duties assigned by the central housing administration staff.

 Shared responsibilities with the Residence Manager, Operations include: reviews requests for termination of rental contracts, room assignments, etc.; coordinates special needs housing; addresses more complex concerns or questions from students and/or parents; investigates and responds to concerns and complaints of students, parents, university staff members in a manner that provides accurate information and fosters good public relations.


  • Leads resident life staff in creating a community spirit that is inclusive of all residents across the University residence complexes, in order to assist students with the transition to University life.
  • Promotes academic success, personal health and well-being, leadership development and involvement in community service.
  • Initiates, develops and maintains collaborative working relationships with a range of internal and external contacts.
  • Treats all sensitive information and materials in a confidential manner.
  • Communicates issues of importance or concern to the immediate supervisor in a timely manner.
  • Collaborates with others as required to complete assignments and support team efforts.
  • Works to resolve conflicts and maintain harmony among co-workers, student life staff and students. Effectively manages assigned projects as directed.
  • Sets priorities for own work and meets deadlines. Complies with all relevant legislation, regulations, policies and procedures. Remains current on all core knowledge required to effectively perform assigned duties.
  • Participates as an active and supportive member of the residence life staff group.


Education: The incumbent requires a minimum of a relevant undergraduate degree.  Preference will be given to applicants with a Master’s degree or working towards a Master’s degree.

Experience: Three to five years of experience dealing with students and student issues, most recently in a leadership role. Previous experience with student life or residence would be considered a definite asset. A combination of education and experience may be considered.

Skills:   Demonstrated skills in the following areas: interpersonal and communication skills, both written and verbal; leadership and team building; community development and program implementation; establishing, interpreting and revising community standards, assessing infractions and implementing disciplinary action; coaching and mentoring; supervising others, including assessing/addressing training needs, implementing change, and measuring success or deficiencies; networking and creating professional relationships; performance management; creative thinking; pro-active and creative problem solving; program development and facilitation in relation to students; and conflict resolution.  Demonstrated ability to: respond quickly and judiciously in crisis situations; develop and adhere to budgets; provide leadership and set an example for others; learn and adapt quickly to analyze and meet the changing needs of students; maintain attention to detail; work with youth and the University community as well as outside agencies; work effectively within a community that is widely diverse in culture, age, ability, and family status; and work both independently and in teams.  Proven knowledge of Microsoft Office applications and database operated systems.  An understanding of international issues and their impact on the living environment is essential.

This position is in scope of the Administrative and Supervisory Personnel Association.

Applications will be accepted until filled.

Inquiries regarding this position can be directed to Janet Horbay at 306-966-1412.  

Be sure to apply online as emailed applications will not be accepted.

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The University of Saskatchewan is strongly committed to a diverse and inclusive workplace that empowers all employees to reach their full potential. All members of the university community share a responsibility for developing and maintaining an environment in which differences are valued and inclusiveness is practiced. The university welcomes applications from those who will contribute to the diversity of our community. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.